All pricing is in Canadian Dollars 

We Ship our products Anywhere in Canada with the flat rate of $9.95 CAD and the shipping is free if the Order is over $100 in Ontario and Quebec.

** Extra charges may be apply for any Remote, Air Stage, or Rural Destinations – it can incur heavy shipping charges for these out of reach locations.

** Extra charges may apply for some items that are Heavy or Large size boxes or Special order item. Addition to that, any overweight shipments are subject to additional freight charges. ( for this our customer service team will contact you before releasing the order)

We will ship your order to the address EXACTLY as it is inputted on our website, so if the orders returned to us undeliverable due to customer input error will not be ship again without a extra shipping costs and customer will be responsible for that.

Estimated Times for Delivery

  • Ontario and Quebec –  Approximately 1 to 2 business days
  • Manitoba, New Brunswick, Saskatchewan & Nova Scotia – Approximately 3 to 5 business days
  • British Columbia, Alberta,  Prince Edward Island & Newfoundland – Approximately 5 to 7 business days
  • Any Territories and Remote areas – Approximately 7 to 10 business days.
  • Please Note: US Customers are responsible for any duties and taxes imposed by local customs agencies.

We use Canada Post Expedited Parcel for Most of our orders within Canada and to USA destinations.

US Customers will Pay $24.99 shipping charges per ITEM – For some items that are Heavy or Large size boxes or Special order item, a ADDITIONAL shipping charge may apply, at our discretion. Additionally any overweight shipments are subject to additional freight charges.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer’s responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undelivered due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.

Policy for Orders

All the Prices mentioned on the website does not include taxes and shipping fees. The methods of payment accepted are Paypal, Visa or MasterCard. Credit card payments must be authorized at the time of placing the order. Prices are subject to change without notice.

Returns and Refunds Policy (if applicable)

Full Refunds are only applicable within 7 days of receiving the product and only if the product is defective. Unfortunately we do not cover satisfaction warranty and refund will not be applicable in that case .

Our Return and refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. After 7 days, there is a 10% restocking fee applied; and 20% after 15 days. No returns are accepted past 30 days

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and  return merchandise authorization (RMA) Number, which you can get it from our office via phone call or Email and that number needs to be mentioned on the Returned box .

*In case our warehouse team send you the wrong merchandise, we will issue you the return labels  and no restocking fee will be applied.

All of our products have Manufacturer warranty and If you receive any defective item , please contact us immediately and we are happy to exchange it or send you the new one as soon as possible.

In the case of Refund, Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed after deducting Restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Non-Returnable Items

** Several types of goods are exempt from being returned. Special or custom orders, pillows, braces and all support garments worn next to the skin cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

We can not accept any returns from the following categories:

  • Compression Stockings
  • Support & Braces
  • Bedding Accessories, Any kind of Pillows or any item from obusforme
  • Any items marked as non refundable
  • Also we can not accept opened or used products
  • Medi Beads Heating Pads for hygiene  Issues
  • All Needle and Syringe are non returnable goods
  • All SALE ITEMS

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable) 

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@medi-line.ca

Sale items (if applicable) 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@medi-line.ca and
  • Send your item to the following address:

MEDILINE ENTERPRISES INC
1044 RONSA COURT,
MISSISSAUGA, ONTARIO,
L4W3Y4, Canada

Shipping 
To return your product, you should mail your product to the following address:

MEDILINE ENTERPRISES INC
1044 RONSA COURT,
MISSISSAUGA, ONTARIO,
L4W3Y4, Canada

Unfortunately we do not issue the return labels and Customers will be responsible for paying for your own shipping costs for returning your item. In case you want us to issue you the Return label, Our customer service will inform you the total cost before issuing the the return label and the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Unclaimed Packages

If a product is shipped to the customer and he is not claiming it for any reasons and courier service return that package to MediLine Enterprises Inc. In that case, we will charge the standard shipping fee. If customer request the same package to ship again, customer will be responsible for paying the shipping cost at that time.

Damaged Goods

You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. If a package arrives damaged, note the damage or shortage in quantity in detail on your packing slip and call MediLine customer service and mention the situation. Save the packaging and merchandise for inspection.